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A Message to Our Customers About COVID-19

Sprecher + Schuh is committed to the health and safety of our employees, customers, suppliers and communities as we continue to do all we can to maintain a high level of service to our customers. We support you in maintaining your business continuity as you also focus on keeping your teams and loved ones healthy and safe during this dynamic and stressful time.

Our supply chain plays a critical role in serving our channel partners and customers. We, along with many industries and customers, feel the broad-based challenges in our supply chain due to the pandemic. There remain continued supply constraints because of transportation capacity, component shortages, demand fluctuation, difficulties with consistent labor planning, and more. Global transportation is impacted with air capacity down, lead times on ocean shipments continue to extend, and parcel networks remain congested due to the boom of e-commerce.

These challenging market conditions have resulted in inconsistent service levels over the past several months. We recognize the importance of continuing to deliver best in class service across North America. Together, we will continue to navigate this tough situation with a focus on safety while taking care of each other, our customers, and our communities.

Our team continues to monitor the end-to-end extended supply chain so we can take swift action in response to the changing market dynamics. These actions include building additional inventory, hiring incremental labor, securing additional freight capacity, and a robust expediting process for critical orders. We also continue to evaluate business continuity plans throughout the network.

Actions we are taking

We continue to monitor the dynamic situation, have accelerated our efforts in the past weeks, and we are committed to these actions for as long as they are needed:

How can we work together

We ask and encourage you to work with us to assist in managing the current situation and help all of us better serve our customers.

Thank you

Thank you for your continued partnership and collaboration. We remain fully committed to investing in a resilient supply chain and delivering operational excellence despite the adversity we all continue to face.

Resources and contact information

Our customer care and technical support teams are ready to assist you via email or phone. Other resources include the following